Managing Microsoft Teams (MS-700)

Important This course may require the use of Multifactor Authentication (MFA). Please read this page and download the Microsoft Authenticator app (or similar app) prior to attending the course:

https://www.qa.com/resources/faqs/mfa-requirements/

Please see the below Microsoft article for further information on reasons for the MFA requirement:

https://learn.microsoft.com/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication

• A proficient understanding of basic functional experience with Microsoft 365 services.
• A proficient understanding of general IT practices, including using PowerShell.

At the end of the course, students should be able to:

• Understand what Microsoft Teams is and how the components work together
• Implement governance, security and compliance for Microsoft Teams
• Prepare an organization’s environment for a Microsoft Teams deployment
• Deploy and manage teams
• Manage collaboration in Microsoft Teams
• Manage and troubleshoot communication in Microsoft Team

Learning Path 1: Get started with managing Microsoft Teams

Learn the fundamentals of managing Microsoft Teams, including Teams capabilities, Teams admin roles and management tools, lifecycle management, features for governance, and available reports to monitor your Teams environment.

Modules in this Learning Path

• Explore Microsoft Teams
• Plan and deploy Microsoft Teams
• Implement lifecycle management and governance for Microsoft Teams
• Monitor your Microsoft Teams environment

Lab: Manage Microsoft Teams

• Prepare Teams admin roles and licenses

• Explore Teams management tools
• Create groups and teams
• Implement lifecycle management and governance for Microsoft Teams
• Enable access to Teams public preview features using Teams update policies

Learning Path 2: Prepare the environment for a Microsoft Teams deployment

Learn about the environment for a Teams deployment, including configuring access for external users, implementing security and compliance for Teams, and network requirements for Teams.

Modules in this Learning Path

• Manage access for external users
• Implement security for Microsoft Teams
• Implement compliance for Microsoft Teams
• Plan and configure network settings for Microsoft Teams

Lab: Prepare the environment for a Microsoft Teams deployment

• Manage guest access for Microsoft Teams
• Implement security for Microsoft Teams
• Implement compliance for Microsoft Teams
• Prepare network deployment

Learning Path 3: Manage chat, teams, channels, and apps in Microsoft Teams

Learn about the collaboration features in Microsoft Teams, including creating and managing teams, managing user experience for chat and channels, and managing apps.

Modules in this Learning Path

• Create and manage teams
• Manage collaboration experiences for chat and channels
• Manage apps for Microsoft Teams

Lab: Manage teams, collaboration and app settings for Teams

• Manage team resources
• Configure channel and message policies
• Manage app settings
• Create and manage app setup policies
• Test configured policy settings

Learning Path 4: Manage meetings and calling in Microsoft Teams

Learn about the meetings and calling features in Microsoft Teams, including managing meetings experiences, managing Microsoft Teams devices, managing calling features with Calling Plans and Microsoft Teams, and the basic troubleshooting tools for Teams.

Modules in this Learning Path

• Introduction to Teams meetings and calling
• Manage meetings and events experiences
• Plan for Microsoft Teams Rooms and Surface Hub
• Configure, deploy, and manage Teams devices
• Plan for Teams Phone
• Configure and deploy Teams Phone
• Configure and manage voice users
• Configure Auto Attendants and Call Queues
• Troubleshoot audio, video, and client issues

Lab: Manage Teams meetings and calling experiences

• Manage Live event and meetings experiences
• Deploy Teams device profiles
• Set up a Calling Plan
• Manage Teams Phone
• Explore reports for call quality in Microsoft Teams