Overview

This five-day bootcamp provides participants with the knowledge and practical skills to deploy, manage, and troubleshoot VMware Workspace ONE UEM environments. The course focuses on configuring multiplatform endpoint management solutions, onboarding devices, integrating enterprise services, managing compliance and applications, and performing foundational troubleshooting to ensure system reliability and performance.

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Prerequisites

No prerequisites are required for this course.

Target audience

This course is designed for:

  • Workspace ONE UEM operators and administrators.
  • Account managers, solutions architects, solutions engineers, sales engineers, and consultants.
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Delegates will learn how to

By the end of the course, participants will be able to:

  • Launch and maintain Workspace ONE UEM for multiplatform endpoint management.
  • Integrate Workspace ONE UEM with directory services, email systems, and content repositories.
  • Onboard and manage device endpoints, including rugged devices.
  • Deploy applications, enforce compliance policies, and maintain device fleet health.
  • Diagnose and resolve common UEM issues using foundational troubleshooting methodologies.
  • Leverage tools like the Self-Service Portal and Workspace ONE Assist for troubleshooting.
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Outline

Module one: Course introduction

  • Introductions and course logistics.
  • Overview of course objectives.
  • Accessing online resources and references.

Module two: Platform architecture

  • Features and functionality of Workspace ONE UEM.
  • Benefits of leveraging Workspace ONE UEM.
  • Core and productivity components of the platform.
  • High availability and disaster recovery strategies.

Module three: Administration

  • Navigating and customising the Workspace ONE UEM console.
  • Understanding the hierarchical management structure.
  • Features and functions of Workspace ONE Hub Services.
  • Configuring user accounts, permissions, and roles.

Module four: Enterprise integrations

  • Integrating directory services with Workspace ONE UEM.
  • Implementing certificate-based authentication.
  • Configuring email SMTP service integration.
  • Overview of VMware Dynamic Environment Manager architecture.

Module five: Onboarding

  • Prerequisite configurations for device onboarding.
  • Setting up autodiscovery in the UEM console.
  • Enrolling devices using VMware Workspace ONE Intelligent Hub.
  • Exploring platform-specific onboarding options.

Module six: Managing endpoints

  • Differences between device and user profiles.
  • Policy management options for Windows and macOS.
  • Benefits and use cases of compliance policies.
  • Using Freestyle Orchestrator for workflow automation.
  • Capabilities of sensors and scripts for endpoint data collection.

Module seven: Alternative management methods

  • Device staging and its benefits for large-scale deployments.
  • Product provisioning within the UEM console.
  • Deploying VMware Workspace ONE Launcher configurations for Android.
  • Managing Linux devices and understanding system requirements.

Module eight: Applications

  • Application management features, benefits, and configurations.
  • Deployment settings for public, internal, and paid applications.
  • Apple Business Manager content integration benefits.
  • Server-to-client software distribution and VMware Workspace ONE SDK.

Module nine: Device email

  • Supported email clients in Workspace ONE UEM.
  • Configuring Exchange Active Sync profiles and Workspace ONE Boxer settings.
  • Exploring email infrastructure integration models and workflows.
  • Setting up email compliance policies and notifications.

Module ten: Content sharing

  • Content Gateway workflows and benefits.
  • Integrating corporate content repositories with Workspace ONE UEM.
  • Configuring content repositories within the UEM console.

Module eleven: Maintenance

  • Managing endpoints using the Device List View and Device Details View.
  • Monitoring endpoint deployment and compliance using the Monitor Overview page.

Module twelve: Fundamentals of troubleshooting Workspace ONE UEM

  • Troubleshooting logic and support methodologies.
  • Workspace ONE UEM process flows and their importance.
  • Identifying and analysing Workspace ONE UEM log files.

Module thirteen: Workspace ONE UEM console troubleshooting

  • Best practices for troubleshooting UEM console issues.
  • Resolving group management and assignment-related issues.
  • Identifying and addressing system setting challenges.
  • Using analytic events and logs for diagnosing errors.

Module fourteen: Integration troubleshooting

  • Troubleshooting enterprise integrations in Workspace ONE UEM.
  • Resolving issues with VMware AirWatch Cloud Connector.
  • Addressing Directory Services integration and user synchronisation issues.
  • Diagnosing and resolving certificate authority integration issues.
  • Troubleshooting Workspace ONE Access and Intelligent Hub.

Module fifteen: Endpoint troubleshooting

  • Endpoint connection topologies and troubleshooting resources.
  • Best practices for device enrollment and connectivity troubleshooting.
  • Identifying and resolving profile-related and compliance policy issues.

Module sixteen: Application troubleshooting

  • Scoping questions for diagnosing application issues.
  • Tools and techniques for troubleshooting public, internal, and purchased applications.
  • Identifying potential causes of application performance problems.

Module seventeen: Unified Access Gateway and edge services troubleshooting

  • Unified Access Gateway architecture and service workflows.
  • Tools for resolving Content Gateway and Workspace ONE Tunnel issues.
  • Techniques for troubleshooting Unified Access Gateway configurations.

Module eighteen: Email troubleshooting

  • Email architecture, workflows, and common issues.
  • Diagnosing email profile and integration errors.
  • Troubleshooting techniques for VMware AirWatch Secure Email Gateway.
  • Resolving PowerShell integration challenges.

Module nineteen: Additional troubleshooting tools

  • Empowering users and administrators with the Self-Service Portal.
  • Leveraging Workspace ONE Assist for endpoint diagnostics and troubleshooting.
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