FAQs: Bookings and cancellations

How can I create an account on MyQA.com?

There are a number of ways to create an account.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

If you are a self-funder, simply select the "Create account" option on the login page.

What payment methods do you accept when booking on QA.com?

On MyQA.com we accept MasterCard, Visa and Maestro credit/debit cards.

When paying with a debit or credit card, we use a third party, WorldPay, to securely collect all payment details and process payments made through our website. As part of this process, WorldPay will forward all transaction details securely to the card issuer for authentication. No payment details are stored by QA. Read our Privacy Notice here.

How do I get an invoice?

If your company account has been set up so that you can pay for training by a PO/invoice, you will be given this option during the checkout process.

Can I reserve a space?

If your company account has been set up so that line manager approval is required, you will be given the option to reserve a space on MyQA.com. Once your space is reserved, the sign-off manager will receive an email advising them of your request and they can then approve or decline it.

Do I receive a discount for making a group or multiple booking?

Please contact your QA account manager regarding any discounts that may be available for making multiple bookings. We do have a Skills Licence scheme in place, which can lead to significant savings on the cost of training courses.

What is a QA Skills Licence?

A QA Skills Licence is a pre-paid training credit that gives you better value for money on your training spend. It also provides you with the tools to monitor your training budget and a dedicated account team to ensure you get more from your budget. If your company account has been linked to a Skills Licence, you will be given the option to pay by licence in stage 5 of the checkout process.

Click here for more information about our QA Skills Licence.

For further details about the options to pay by skills licence, invoice or through a sign-off process please speak to your account manager.

What are the cancellation/transfer charges?

QA’s standard cancellation terms are detailed below. Partner bookings may incur different charges depending on the specific supplier’s terms. For these bookings, customers are asked to liaise directly with their QA account manager for information.