AI & Digital Support apprenticeship
Empower your workforce with cutting-edge AI capabilities to optimise and automate digital operation and leverage AI-driven insights. Ideal for organisations looking to future-proof their talent pipeline and accelerate digital transformation.
Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhanching digital transformation and increasing AI literacy across your organisation.
- Accelerate AI adoption
- Streamline productivity
- Champion innovation
Programme details
Overview
- Details of standard: Digital Support Technician
- Level: 3
- Total cost: £13,000
- Programme duration: 16 months
- Live instructor sessions: 17 days
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
Learner journey
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Modules | 13 months
Module 1: Introduction to Digital Architecture
Module 2: Supporting Customer Success
Module 3: Enabling Productivity with Microsoft 365 and Copilot
Module 4: Supporting SaaS Apps
Module 5: Using Data to Enable Success
Module 6: Providing High Quality Coaching & Advice
Module 7: Going Further with AI & Emerging Tech
EPA | 3 months
Project report with presentation
Professional discussion
Azure AI Engineer Associate: AI-102 qualification awarded
You have achieved your qualification.
ACE Team
Our Academic COmmunity of Excellence (ACE) team supports learners with writing styles, reading stategies, referencing, and more.
Job roles
This programme is suitable for multiple roles, such as:
- AI Adoption Specialist
- AI Support Specialist
- Applications and Online Service Executive
- Digital Applications Specialist
- Digital Champion
- Digital Support Professional
- Digital Transformation Associate
- IT Operations Technician
Funding
There is no cost to you as an apprentice. Apprenticeships are fully funded through your employer.
If you are an employer, the maximum funding for this programme is £13,000. Expenses for travel to QA centres should be covered by the employer.
Find out how your organisation could benefit from the Apprenticeship Levy.
Tools and technologies
Apprentices will learn to use a variety of tools and technologies, including:
- Microsoft 365
- Microsoft Copilot
- SaaS (Software as a Service) applications.
Digital by Design
Our market-leading approach accelerates skill development and achievement through our Discover, Practise, Apply methodology, ensuring that both learners and employers are fully supported throughout their programme.
Leveraging QA’s learning platform, learners follow a development path focused on their job role.
Learners come together for instructor-led training sessions, practising their skills through hands-on labs and sandboxes in a safe environment.
These learnings are applied through work-based activities at key and sequenced stages, supported by Digital Learning Consultants.
What our learners say
“Originally I was trying to get into med school but couldn’t garner enough funding. I had heard about apprenticeships in school before so I thought I should give that a try. Now, I’m getting paid to learn something I love to do and I really do feel I could become anything and that the sky’s the limit. I think apprenticeships are inclusive, flexible, and challenging.”
“I have always had an interest in computer science and becoming a software developer, so this programme has given me a fantastic opportunity to get real-world experience and regular training in this field. For me to be working in an office, alongside senior software developers, absorbing knowledge on a daily basis has been crucial for my own development.”
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Apply for one of our apprentice roles by exploring current vacancies. By visiting our Apprenticeship platform you can explore, filter, and find the perfect opportunity to kickstart your career.
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