QA’s Safeguarding service closes for Christmas on Friday 20th December, reopening on Thursday 2nd January. During this time the Safeguarding mailbox will be unavailable, and the Safeguarding line will only be available at limited times between 12pm-2pm, Monday to Friday. If you are unable to reach us, please leave a message and we will call you back. Click here for advice and help during the Christmas break
Your experience
How QA listens to and acts upon the feedback you provide throughout an apprenticeship, including an introduction to the feedback cycle and the complaints process.
Our aim is to provide an enhanced learning experience for our learners. Feedback is collected at regular intervals in the apprenticeship journey to enable continuous improvement. Find out more below.
Listen. To Change. is a termly communication for degree apprentices outlining improvements we're making in response to your feedback.
Listen. To Change. Autumn 2024
Should you wish to, you can access the Complaints Policy and relating documentation below.
QA know that the voice of its learners is central to any successful apprenticeship programme.
Student and Learner Representatives
QA know that the voice of its learners is central to any successful apprenticeship programme.
Our Student and Learner Voice initiatives are dedicated to ensuring the learner's voice is not only heard but valued and acted upon.
Our Student and Learner representatives attend regular meetings to share their feedback and play an active role in continuous improvement.
The benefits to the learner of becoming a representative:
- Leadership skills: Develop leadership abilities by representing themselves and peers, voicing their feedback.
- Communication skills: Enhance communication skills through regular interactions with learners, QA partners, trainers, and administrators.
- Confidence building: Gain confidence in speaking in front of a group and presenting ideas effectively.
- Networking: Build a network with other learners, professionals, and mentors.
- Problem solving: Improve problem-solving skills by addressing issues and finding solutions collaboratively.
- CV boost: Highlighting their role as a student/learner representative can make their CV stand out.
- Programme improvement: Play a crucial role in continuous improvement of the apprenticeship programme.