QA’s Safeguarding service closes for Christmas on Friday 20th December, reopening on Thursday 2nd January. During this time the Safeguarding mailbox will be unavailable, and the Safeguarding line will only be available at limited times between 12pm-2pm, Monday to Friday. If you are unable to reach us, please leave a message and we will call you back. Click here for advice and help during the Christmas break

Your experience

How QA listens to and acts upon the feedback you provide throughout an apprenticeship, including an introduction to the feedback cycle and the complaints process.

Feedback cycle

How your feedback is collected, handled, and used to improve learner experience.
Complaints policy

Find out more about Functional Skills training and qualifications, and their importance for apprenticeships.
Apprenticeship feedback cycle
Apprenticeship feedback cycle

Our aim is to provide an enhanced learning experience for our learners. Feedback is collected at regular intervals in the apprenticeship journey to enable continuous improvement.

Our complaints policy

Should you wish to, you can access the QA complaints policy and related documentation below.

Complaints Policy
Complaints Policy
Formal Complaints Form
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