IT Support Professional
SCQF Level 8
Apprenticeship programme (Scotland)
This programme provides learners with all the knowledge and skills required to effectively manage an IT service support desk.
Apprentices will learn how to:
- Resolve IT requests promptly and efficiently
- Utilise best practices to identify and manage IT assets
- Implement and maintain service level management processes
- Produce accurate and effective reporting and metrics
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Summary
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About this course
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Careers
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Modules
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Learner support
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Entry requirements
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Enquire now
Level Of Study
SCQF Level 8
Award
Technical Apprenticeship in Digital Technology for IT Support at SCQF Level 8
Apprenticeship Certificate
Awarded by SQA
Entry Requirements
Qualifications at SCQF Level 6 or equivalent.
Good numeracy skills.
English Language Requirements
None
Mode Of Study
Blended and work-based learning
Duration
18 months
Assessment Methods
Assessment methods may include a personal reflective statement, workplace observation, witness testimony or professional discussion
Start Date
Ongoing
Locations
Online and work-based
What's learned?
- IT Service Support Procedures and Processes
- KPI Management Approaches and Reporting
- Scripting for Administration Automation
- IT Asset and Configuration Management
- Procedures and Processes
- Service Request Management Procedures and Processes
Programme structure
- Typical programme duration 12-18 months, including access to our online learning platform.
- Apprentices follow QA’s unique methodology, Digital by Design (DxD) - the revolutionary blended learning solution which sets us apart from other providers.
You will be equipped to work in roles such as:
- Systems Engineer
- Service Desk Manager
- Senior Systems Analyst
- Systems Manager
Core Units
- Principles of Project Management
- Digital Transformation
- Meta Skills and Professionalism
Technical and Professional Skills Units
- Service Support Procedures
- Scripting
- Service Management (Reporting)
- Asset Management
- Service Requests
Learners should be given 2-3 working hours per week to dedicate solely to their apprenticeship programme, where they will complete digital learning activities. Over the course of the programme, they will also be required to attend virtual classroom training for a total of 11 days which is typically held in 2-3 day training blocks.
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills coach
- A safeguarding specialist
- A learning support specialist
- Qualifications at SCQF Level 6 or equivalent.
- Good numeracy skills.
Interested in hiring an apprentice?
Contact us today via the form or give us a call on 0141 226 1375
If you're an individual interested in starting an apprenticeship, find out more here