Service Management

Why do a Service Management course?

Have you ever been a customer or indirectly served a customer? If so, you’ve likely encountered Service Management. Originating predominantly in Europe, Service Management now draws from best practices worldwide, creating a structure and discipline that benefits everyone.

In today’s modern society, Service Management drives value for both service consumers (customers, users) and service providers. Nearly every aspect of modern life relies on services being consumed or delivered, making Service Management integral to our daily lives.

Every organisation, in every sector, in every region of every country is interacting with Service Management. Understanding Service Management principles enhances business success, whether that means profitability, saving lives, supporting communities, or even benefiting the planet. Regardless of company goals, Service Management plays a significant role, benefiting both the organisation and individuals.

Putting it in Context:

Service Management: A framework of best practice advice and guidance for delivering services to customers.
Business Relationship Management: A philosophy, capability, discipline, and role that fosters culture, builds partnerships, drives value, and fulfils purpose.

At QA, we offer comprehensive opportunities to learn about Service Management and Business Relationship Management. Our courses cover everything from simple overviews to Practitioner, Management, Leadership, and Mastery levels. Additionally, we provide consultancy, workshops, and assessments tailored to organisations seeking to enhance their Service Management practices or address specific requirements related to service consumption and delivery.