Overview

In an increasingly volatile and complex world, the ability to implement change in a sustainable way has become a key success factor for all organizations. By taking this course, you will gain the knowledge and skills required to help guide and shape your organization through its change journeys.

APMG’s Change Management certification is highly regarded as the definitive certification for professionals dealing with organizational change, transition, and transformation.

At the Foundation level, you gained a strong grasp of change management theory. You explored different approaches to change, considered the influence of organizational contexts, and learned how to manage human responses to change. You also have knowledge of how to engage stakeholders, overcome resistance, and communicate effectively during change initiatives. 

Now, at Practitioner level, you learn how to apply this knowledge to real-life scenarios, drawing on further insights from the official APMG Change Management Study Guide.

Target Audience

  • Aspiring or current managers actively involved in organizational change, transition, or transformation initiatives.
  • Those performing key roles in the design, development and delivery of organizational change projects and programmes including:
    • Change Managers
    • Business Change Managers
    • Project / Programme Managers
    • Senior Responsible Owners
    • Operational Line Managers
    • Human Resource Managers
    • Change Agents
    • Team members involved in change initiatives

Benefits of taking this course

The Practitioner certification will deepen your change management expertise in several critical areas. You'll learn how to: 

  • embed change within an organization, ensuring it gains momentum and becomes self-sustainable. 
  • manage learning and development to support change, ensuring employees have the skills and knowledge needed. 
  • guide colleagues through change, including techniques for listening, providing feedback, and fostering development. 
  • navigate and resolve conflict, a common challenge during times of transition. 
  • facilitate collaboration in designing change initiatives, which helps to gain buy-in and align stakeholders.

APMG Change Management Practitioner is an internationally recognised qualification. According to the respondents of a recent APMG survey:

  • 98% said the Change Management training had made them a better Change Manager
  • 46% felt the Change Management certification had enhanced their earning potential
  • 97% said that the training had given them more confidence in managing change
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Prerequisites

The Practitioner course requires candidates to hold the APMG Change Management Foundation certificate. You will also benefit from prior experience of organizational change before studying the course.

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Outline

The eLearning follows the Practitioner syllabus outline and covers the following topics:

1. Organizational Context and Approach

  • Facilitation for Co-design
  • Delivery Strategies
  • Change Strategies

2. People and Change

  • Introduction to Effective Instruction
  • Learning Needs and Objectives
  • Active Listening
  • Developmental Feedback
  • Framework for Coaching
  • Leading the Change Journey

3. Change Leadership and Teams

  • Creating Psychological Safety
  • Shaping Organizational Culture
  • Increasing Team Inclusivity

4. Stakeholder Engagement and Communication

  • Stakeholder Engagement Planning
  • Communications

5. Work of the Change Manager

  • Sustaining Change
  • Change Momentum and Tipping Points
  • Handling Conflict in Change

Exam Format

  • 2 hours 30 minutes duration
  • 5 sections of 16 objective-test questions (scenario based)
  • 80 marks overall; pass mark 40 marks (50%)
  • Restricted open book – ‘The Change Management Study Guide’ only

You will self-book a suitable day and time for your examination

Your course will fully prepare you for the examination and also involves directed reading of the Study Guide, practical exercises, and mock exam practice.

What’s Included

  • 12 months’ access to the eLearning
  • Approximately 14 hours of self-paced digital content consisting of text, video, practical activities, and exam practice
  • The Change Management Study Guide (personal digital copy); you should factor in additional time for studying this content
  • Exam voucher (valid for 12 months)
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What's included

  • Exam included
  • Online exam voucher
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