Overview
Assert Yourself and Build Confidence is a two-day immersive workshop that empowers participants to communicate with clarity and authenticity in both personal and professional contexts. Through reflective exercises, practical techniques, and real-world scenarios, learners will explore how to maintain composure, speak up with assurance, and manage difficult interactions. The course concludes with the creation of a personalised 12-week confidence accelerator plan, designed to foster lasting behavioural change and support continuous growth.
Prerequisites
There are no formal prerequisites for this course. However, participants are encouraged to complete a psychometric tool—such as Core Strengths: Results through Relationships—or bring insights from previous personal development assessments to tailor their learning journey.
Target audience
This course is designed for:
- Professionals who find it challenging to express their needs or enforce boundaries
- Individuals aiming to build confidence and communicate more assertively
- Anyone seeking to maintain balanced, respectful interactions across diverse scenarios
By the end of the course you will be able to:
By the end of this course, learners will be able to:
- Describe the principles of confidence and assertiveness and their impact
- Develop a framework for sustaining assertive behaviours
- Reframe cognitive barriers to build a confident mindset
- Apply assertive rights to communicate clearly and respectfully
- Practise setting boundaries to protect time and energy
- Demonstrate assertiveness techniques in practical scenarios
- Regulate emotions to stay composed and assertive
- Address criticism and resistance with confidence and professionalism
- Create a plan to sustain and grow assertive behaviours
What will the course cover
Day 1: Foundations of assertiveness
Defining confidence and assertiveness
Understand how confidence and assertiveness differ and how each contributes to effective communication and personal impact.
Mapping your journey
Design a personalised framework for developing assertive behaviours, rooted in individual strengths, values, and life goals.
Overcoming barriers to assertiveness
Identify and challenge cognitive distortions such as perfectionism, guilt, and fear of conflict. Build empowering mental models to support assertiveness.
Assertive rights and rules of engagement
Learn core assertive rights and practise respectful communication strategies using proven frameworks.
Setting boundaries
Develop techniques for maintaining boundaries that support emotional well-being, clarity of role, and time management.
Day 2: Applying assertiveness in real life
Assertiveness in action
Engage in facilitated role-plays and scenario-based practice to apply assertive techniques in realistic situations. Receive feedback from peers and the facilitator.
Staying grounded under pressure
Recognise personal emotional triggers and use emotional regulation strategies to stay grounded in high-stakes or conflict-driven interactions.
Handling criticism and pushback
Explore practical methods for navigating criticism and resistance. Techniques include the broken record, fogging, and active listening under pressure.
Designing your confidence accelerator
Consolidate your learning into a practical 12-week confidence action plan, with milestones, reflection checkpoints, and accountability strategies.
Hands-on learning
This course includes:
- A practical assertiveness toolkit that learners build and take away
- Role-play exercises focusing on setting boundaries and managing conflict
- Reflective exercises that support self-awareness and confidence development
- A personalised 12-week confidence accelerator plan for ongoing growth
Exams and assessments
There are no formal exams for this course. Learners will complete:
- Scenario-based exercises to apply techniques in realistic settings
- Knowledge checks and reflective prompts to reinforce key principles
- Peer feedback activities to enhance self-awareness and communication style
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.