BCS Professional Certificate in Stakeholder Engagement
From £1,715 + VAT
- SFIA
Skills Framework for the Information Age (SFIA) identifies and describes over 100 skills and 7 levels of job roles. To find out more, read What is SFIA?
Book online today or, if you need help choosing the right course or would like to discuss business discounts, call us on 0113 220 7150.
Overview
The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.
Key areas of the course include:
- Understanding stakeholders
- Communication
- Working with stakeholder groups
- Facilitated workshops - introduction
- Rapport
- Creative problem-solving
- Managing expectations
- Negotiation
- Managing conflict
- Examination on the afternoon of day 2
Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.
Target Audience
This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.
The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.
Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path
Prerequisites
Prerequisites for Stakeholder Engagement
- It is recommended that delegates should have completed, or have knowledge to the level of, the BCS International Business Analysis Diploma or the BCS Solutions Development Diploma, before attempting this course
- It is useful to have some practical experience of projects and working with stakeholders.
Prerequisites for including this course as part of the Advanced Diploma in Business Analysis
This course is one of the 4 BCS professional certificates offered by QA which can be combined and lead to the Advanced Diploma in Business Analysis.
If you are planning to work towards obtaining the Advanced Diploma then you must already hold the BCS International Diploma in Business Analysis and further evidential criteria, see below for details.
How do you obtain the Advanced Diploma?
Anyone who holds the BCS International Diploma in Business Analysis can begin working towards the BCS Advanced Diploma.
There are three elements to be achieved in order to be awarded the Advanced Diploma:
- Gain certifications in four subject areas across three skill domains
- Provide evidence of a minimum of five years' experience in business analysis
- Provide evidence of engaging with the BA community.
Exam Requirements
If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.
Learning Outcomes
- Identify stakeholders, understand how to manage them and plan engagement activities
- Define the communication process and listening behaviours
- Explain group formation
- Define and understand techniques for facilitating a workshop
- Understand rapport
- Explain creative problem solving and identify techniques
- Define a negotiation approach
- Explain and deal with conflict
Course Outline
Understanding stakeholders
- Analysing stakeholders
- Stakeholder planning and perspectives
Communication
- The communication process
- Barriers to communication
- Active listening and listening behaviours
Working with stakeholder groups
- Group development process
- Learning styles
Facilitated workshops - introduction
- The benefits of facilitated workshops
- Main workshop roles - facilitator, scribe, participants, sponsor
- Stages of a workshop
- Workshop preparation
- Conduct of the workshop
- Facilitation techniques
- Adaptability in the workshop
Rapport
- Rapport defined
- Building rapport and the importance of rapport in relationships
Creative problem solving
- A model for creative problem solving
- Techniques for generating ideas, such as mind-maps
- Stimulating creative thinking
- Edward de Bono's 'Six Thinking Hats'
Managing expectations
- Sources of expectations
- Controllable expectation creators
- Uncontrollable expectation creators
- Process for managing expectations
Negotiation
- Negotiating positions
- BATNA
- Integrative and distributive negotiation
Managing conflict
- Root causes of conflict - goals, judgements, values
- Options for conflict resolution
- Thomas-Kilmann conflict MODE instrument
Why choose QA
- Award-winning training, top NPS scores
- Nearly 300,000 learners in 2020
- Our training experts are industry leaders
- Read more about QA
Special Notices
Once registered you will receive a confirmation email directly from the BCS. This email will reference a provisional exam location, date and time and should not be mistaken for a confirmed session.
You will receive a further email from Questionmark (within 48 hours). It is at this stage that you will be provided access to the live calendar to enable you to schedule your exam session.
Examination
All BCS exams are delivered as Remote Proctored. Learners will log into their QuestionMark portal and schedule their exam for any time that suits them at a later date. This must be sat only after 5pm on the final day of the course.
Exam Requirements
If you are taking a BCS exam you must bring photographic identification with you (passport, driving license or student card), as it is a BCS requirement to produce it for the invigilator prior to the exam. Failure to produce a valid form of photographic identification will result in a candidate not being able to sit the exam. For any questions about what form of identification is acceptable please contact your Account Manager or the QA Examination Administration team on 44 (0)1793 696273.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.
Related courses
BCS Advanced International Diploma in Business Analysis pathway
After taking 1 People Skills, 1 Business Skills, and 1 Analytical Skills course, you must complete an additional course from Business OR Analytical before final submission.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.