Overview

This five-day, instructor-led course is designed for experienced IT professionals. It focuses on advanced administration of Citrix Virtual Apps and Desktops (2402 LTSR), including techniques for scalability, redundancy, security, and troubleshooting. Participants will explore advanced topics like app layering, Workspace Environment Management (WEM), and multi-location environments. The course includes hands-on labs to reinforce learning and skills application.

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Prerequisites

  • Strong foundational knowledge of Windows Server and Desktop operating systems

  • Familiarity with Active Directory, Policies, Profiles, Networking, and Hypervisors

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Learning Outcomes

By the end of this course, participants will be able to:

  • Implement advanced administration concepts including troubleshooting, backups, disaster recovery, scalability, and redundancy.

  • Configure security settings, including multi-site management using zones.

  • Create, administer, and manage Citrix App Layering components.

  • Integrate Citrix App Layering with Citrix Virtual Apps and Desktops.

  • Deploy and manage Workspace Environment Management to enhance user experience and system performance.

  • Migrate an on-premises Workspace Environment Management deployment to the cloud-based service.

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Course Outline

Module 1: Introduction to advanced configuration, redundancy, and scalability

  • Redundancy and scalability with Citrix Virtual Apps and Desktops

  • StoreFront and NetScaler Gateway configuration

  • Site infrastructure redundancy

  • Managing Virtual Delivery Agent (VDA) machines

Module 2: Managing multi-location environments

  • Multi-zone management and VDA registration

  • Zone preference and gateway routing

  • StoreFront resource aggregation

Module 3: Backups and disaster recovery

  • Implementing backup strategies

  • Disaster recovery planning and execution

Module 4: Advanced authentication methods

  • Multi-factor authentication: RADIUS and OTP

  • Smart Card Authentication

  • Federated authentication setups

Module 5: App and data security

  • Introduction to application security

  • Methods to prevent jailbreak attacks and mitigate impact

Module 6: Securing Virtual Delivery Agents (VDAs)

  • Implementing TLS encryption for VDA communication

  • Using Microsoft Group Policy and Citrix Policies for enhanced security

  • Best practices for image management

Module 7: Introduction to troubleshooting

  • Troubleshooting methodologies

  • Resource tools and utilities

  • Introduction to PowerShell for Citrix administration

Module 8: Troubleshooting access issues

  • Addressing StoreFront and NetScaler Gateway problems

  • Resolving access and authentication challenges

  • Troubleshooting application and desktop launch failures

Module 9: Troubleshooting delivery controller issues

  • Validating FlexCast Management Architecture (FMA) services

Module 10: Troubleshooting VDA registration issues

  • Resolving VDA registration problems

Module 11: Troubleshooting HDX connections

  • Techniques to diagnose HDX connection issues

Module 12: Introduction to Citrix App Layering

  • Overview of app layering and its architecture

Module 13-18: App layering implementation

  • OS, platform, and app layer management

  • Elastic and user layers

  • Deploying and maintaining layered images

  • Layer priority and updating strategies

Module 19-26: Workspace Environment Management (WEM)

  • Introduction to WEM features, components, and deployments

  • Installation and setup of on-premises and cloud WEM

  • WEM system and log-on optimization techniques

  • Security and lockdown features within WEM

  • Monitoring, reporting, and troubleshooting WEM

  • Upgrading and migrating WEM to the cloud-based service

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Why choose QA

Dates & Locations

Need to know

Frequently asked questions

How can I create an account on myQA.com?

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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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