Overview
Emotional intelligence is the key to success inside and outside the workplace. People with high emotional intelligence are able to navigate the hybrid world of work with greater resilience, building more effective relationships and managing conflict more easily.
The great news is that emotional intelligence is not a fixed trait – it can be developed! More people than ever before are now recognising this and actively seeking to further develop their emotional intelligence.
This thought-provoking and practical workshop will encourage you to assess your own emotional intelligence and give you tools to develop your EQ further.
Prerequisites
There are no prerequisites for this course.
Learning outcomes
By the end of this course, you will be able to:
- Explain the meaning of ‘emotional intelligence’
- Assess your own emotional intelligence
- Develop greater awareness of your own emotional responses and triggers
- Identify how to manage your own emotional landscape more effectively
- Identify how to develop empathy and become a better ‘situational sensor’
- Identify ways to improve relationships and manage conflict more effectively
What will the course cover?
The course will cover:
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Welcome, introductions and context
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Topic 1: The what and why of emotional intelligence
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Topic 2: Understanding your own emotions
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Topic 3: Managing your emotions
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Topic 4: Understanding other people’s emotions
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Topic 5: Creating better relationships
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Review and personal action planning
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.