Overview
Moving into management is more than just a change in job title—it’s about adopting the mindset, skills, and strategies to lead with confidence and create real impact. Stepping Up to Management is a three-day immersive course designed to help new and aspiring managers transition into their roles effectively. You’ll explore key tools, techniques, and frameworks to build trust, empower your team, and drive performance while navigating challenges like hybrid working, change management, and team dynamics.
Prerequisites
There are no prerequisites.
Target Audience
This course is ideal for:
- Professionals stepping into their first management role.
- Aspiring managers preparing for a management position.
- Current managers looking to refine their skills and build confidence.
By the end of the course you will be able to:
By the end of this three-day course, you will be able to:
- Transition confidently from peer to manager.
- Develop self-awareness using reflective tools.
- Build empathy and trust through emotional intelligence.
- Develop team dynamics using proven management models.
- Delegate and coach effectively to empower your team.
- Manage performance through feedback and goal alignment.
- Manage hybrid teams by balancing remote and in-office dynamics.
- Apply business acumen to make informed, strategic decisions.
- Implement change management strategies effectively.
- Maintain personal growth and work-life balance through action planning.
What will the course cover?
Day 1: Managing Yourself – Building the Foundation
Welcome, navigation, outcomes, and context
Set the stage, explore learning goals, and review the course structure.
Topic 1: Setting the stage – your path to management
Reflect on the transition to management, including key mindset shifts and challenges.
Topic 2: Navigating your role – from colleague to manager
Understand the differences between management and leadership and how to balance both.
Topic 3: Shaping your style – building trust and empathy
Explore emotional intelligence and develop tools for fostering authentic relationships.
Topic 4: Adapting your style – meeting needs and contexts
Learn to adapt your management approach to different situations and team needs.
Day 2: Managing Teams – Driving Performance
Warm-up and review of Day 1
Recap key learnings and prepare for Day 2.
Topic 5: Building strong teams – understanding dynamics
Use Tuckman’s team development model to analyse team behaviours and enhance performance.
Topic 6: Empowering your team – delegation and motivation
Discover strategies to delegate effectively and tailor motivation to individual needs.
Topic 7: Coaching for growth – developing your team
Practice coaching techniques to build trust and support team development.
Topic 8: Performance management – aligning with organisational goals
Manage performance through clear objectives, effective feedback, and difficult conversations. '
Day 3: Managing in the Modern Workplace – Looking Forward
Warm-up and review of Day 2
Reflect on insights from Day 2 and prepare for the final day.
Topic 9: Managing hybrid teams – balancing performance and wellbeing
Learn strategies to manage hybrid teams effectively, building trust and engagement.
Topic 10: Business acumen – making informed decisions
Apply key principles like budgeting, risk management, and data-driven decision-making.
Topic 11: Managing change – navigating uncertainty
Lead your team through change with confidence, understanding emotional responses and strategies for success.
Topic 12: Sustaining personal growth – mindset and balance
Create a personal development plan that balances work-life priorities with long-term career goals.
Final action planning and review
Complete your 90-day roadmap, reflect on key takeaways, and prepare for implementation.
What’s included?
- Practical tools and templates: Use immediately in your role, including a toolkit and 90-day roadmap.
- Coaching and feedback: Hands-on sessions to refine your management skills.
- Peer learning: Share and learn from others in similar positions across industries.
- Personalised action planning: Create a clear plan to apply course insights to your team and organisation.
What makes this course stand out?
- Actionable tools: Leave with a tailored 90-day roadmap to guide your transition into management.
- Emotional intelligence focus: Develop self-awareness, empathy, and trust as cornerstones of effective management.
- Interactive activities: Practice real-world management scenarios with expert feedback.
- Tailored learning: Explore areas like hybrid working, difficult conversations, or team dynamics based on your needs.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.