Overview
The Omnissa Horizon 8: Troubleshooting Bootcamp is an intensive five-day course combining essential aspects of Omnissa Horizon 8: Virtual Desktop Troubleshooting and Horizon 8: Infrastructure Troubleshooting. This bootcamp equips learners with hands-on skills to diagnose and resolve common issues within a Omnissa Horizon environment, mirroring real-world challenges. Through practical labs and simulations, participants will develop critical troubleshooting techniques, managing tasks from diagnosing desktop pool issues to handling advanced configurations and protocol-related obstacles.
Prerequisites
Participants should meet the following requirements:
-
Completion of Omnissa Horizon 8: Deploy and Manage
-
Proficiency in VMware infrastructure, including using VMware vSphere Client and accessing virtual machines through VMware vCenter Server
-
Experience with Microsoft Windows system administration, including Active Directory, Group Policy implementation, and SQL Server database ODBC connections.
Delegates will learn how to
Upon completion of this course, participants will be able to:
- Implement a structured troubleshooting approach for Omnissa Horizon
- Diagnose and resolve frequent issues within a Horizon environment
- Manage Horizon Connection Server, Unified Access Gateway (UAG), BLAST configuration, and more
- Identify and troubleshoot client connection and device redirection issues
- Optimise Windows desktops for Omnissa Horizon and apply best practices for instant clone configurations
- Use CLI and logging tools to address and document Omnissa Horizon component issues effectively
Outline
1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Overview of Virtual Desktop and Application Virtualization Troubleshooting
- Identify Omnissa Horizon architecture and supportability using Omnissa Documentation
- Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
- Identify the different approaches to take when a problem occurs and how to document them
3 Command-Line Tools and Backup Options
- Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- Identify and collect the log locations for each Omnissa Horizon component
- Describe the Omnissa Horizon backup and restore and its benefits
- Identify the Database reporting functionality and the steps to resolve inconsistencies
4 Troubleshooting Machines and Desktops
- Identify the information captured in the Help Desk Tool
- List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
- Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops
5 Horizon End User Performance and Optimization
- Discuss the Omnissa Logon Monitor requirements
- Describe the Omnissa Logon Monitor configuration
- List the Omnissa Logon Monitor metrics
- Identify the advantages of image optimization
- Explain how to optimize Omnissa Horizon Windows desktops
6 Troubleshooting Instant Clones
- Describe how instant clones are created
- Explain what gets logged when an instant clone is created
- Identify the keywords to look for in logs when troubleshooting instant clones
- Discuss how to troubleshoot problems with instant clones
7 Troubleshooting Horizon Client
- Identify steps that you can follow to solve problems related to Windows Horizon Client
- Identify steps to solve problems related to Horizon Client for Linux
- Identify steps that you can follow to solve problems related to Horizon HTML Access
- Identify steps to solve problems related to Horizon Client for Mac
8 Troubleshooting Common Client Connection Issues
- Identify the key ports in the Horizon environment
- Discuss how to troubleshoot black screen problems
9 Troubleshooting Device Redirection
- List troubleshooting steps applicable to USB Redirection issue
- Discuss Nested RDSH Redirection
10 Troubleshooting Horizon Connection Server
- Identify general troubleshooting techniques for Horizon Connection Server
- Explain how to use logs to identify common Horizon Connection Server problems
- Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
- Discuss Horizon Connection Server Replication common issues
- Explain how to interpret Horizon Connection Server logs
- Compare successful and unsuccessful logs from common infrastructure administration tasks
11 Troubleshooting Unified Access Gateway
- List and identify common UAG deployment issues
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.