Overview
This five-day course provides a comprehensive understanding of deploying, managing, and troubleshooting VMware Workspace ONE UEM. It also covers integration with Workspace ONE Access, application deployment, advanced access management controls, and robust troubleshooting practices. The course combines interactive lectures, hands-on labs, and simulations to ensure participants can effectively implement and maintain a Workspace ONE solution.
Prerequisites
No prerequisites are required for this course.
Target audience
This course is intended for:
- Workspace ONE UEM operators and administrators.
- Account managers, solutions architects, solutions engineers, and sales engineers.
- Consultants working with VMware Workspace ONE.
Delegates will learn how to
By the end of the course, participants will be able to:
- Launch and maintain a multiplatform endpoint management solution.
- Configure and deploy Workspace ONE UEM and Access integrations.
- Onboard and manage device endpoints, including rugged devices.
- Ensure device compliance and health with policy management tools.
- Deploy applications and integrate content repositories.
- Master mobile single sign-on (SSO) and SAML-based authentication workflows.
- Troubleshoot common issues across UEM console, Unified Access Gateway, and integrations.
Outline
Module one: Course introduction
- Introductions and course logistics.
- Overview of course objectives and structure.
Module two: Platform architecture
- Overview of Workspace ONE UEM features and functionalities.
- Core productivity components and platform architecture.
- Benefits of Workspace ONE UEM for endpoint management.
- High availability and disaster recovery strategies.
Module three: Administration
- Navigating and customising the Workspace ONE UEM console.
- Understanding hierarchical management structures.
- Overview of Workspace ONE Hub Services features.
- Configuring user accounts and permissions.
Module four: Enterprise integrations
- Integrating with directory services for user and group management.
- Practical implementation of certificate authentication.
- Benefits and setup of email SMTP service within UEM.
- VMware Dynamic Environment Manager architecture and integration.
Module five: Onboarding
- Prerequisite configurations for onboarding device management.
- Steps to set up autodiscovery in Workspace ONE UEM.
- Enrolling devices via the VMware Workspace ONE Intelligent Hub app.
- Overview of platform-specific onboarding options for various devices.
Module six: Managing endpoints
- Differences between device and user profiles.
- Policy management for Windows, macOS, and mobile platforms.
- Compliance policies: setup, benefits, and enforcement.
- Using Freestyle Orchestrator for custom workflows.
- Enabling sensors and scripts to gather device data.
Module seven: Alternative management methods
- Device staging and its benefits for large-scale deployments.
- Product provisioning in the Workspace ONE UEM console.
- Deploying VMware Workspace ONE Launcher configurations for Android.
- Managing Linux devices and understanding system requirements.
Module eight: Applications
- Features, benefits, and configuration of application management in UEM.
- Deployment settings for public, internal, and paid apps.
- Integrating Apple Business Manager content with UEM.
- Benefits of server-to-client software distribution.
- VMware Workspace ONE SDK: features and functionalities.
Module nine: Device email
- Supported email clients in Workspace ONE UEM.
- Configuring Exchange Active Sync profiles.
- Setting up and managing VMware Workspace ONE Boxer email client.
- Overview of email infrastructure integration models and workflows.
- Configuring email compliance policies and notifications.
Module ten: Content sharing
- Benefits and workflows of Content Gateway.
- Integration with corporate content repositories.
- Configuring repositories within the UEM console.
Module eleven: Maintenance
- Managing endpoints from the Device List View and Device Details View pages.
- Monitoring deployment and compliance data through the Monitor Overview page.
Module twelve: Workspace ONE Access
- Overview of Workspace ONE Access features and benefits.
- Directory integration and authentication protocols.
- Navigating the Workspace ONE Access console.
Module thirteen: Integrating Workspace ONE UEM and Workspace ONE Access
- Key features of an integrated UEM and Access solution.
- Connecting Workspace ONE UEM and Workspace ONE Access.
- Integration workflows and configuration steps.
Module fourteen: Productivity integrations
- Functions of Unified Access Gateway and VMware AirWatch Secure Email Gateway.
- VMware Workspace ONE Tunnel edge service and Content Gateway capabilities.
Module fifteen: SAML 2.0 authentication
- Overview of supported authentication methods.
- Key properties of the SAML protocol and its authentication workflow.
- Application single sign-on (SSO) using SAML.
Module sixteen: Mobile single sign-on
- Concept and benefits of mobile SSO.
- Mobile SSO workflows for endpoint devices.
Module seventeen: Intelligence and automation
- Features of VMware Workspace ONE Intelligence.
- Benefits of leveraging intelligence for automation and reporting.
Module eighteen: Fundamentals of troubleshooting Workspace ONE UEM
- Software troubleshooting logic and methodologies.
- Understanding process flows and their importance in troubleshooting.
- Overview of key log files and their role in diagnostics.
Module nineteen: Workspace ONE UEM console troubleshooting
- Best practices for troubleshooting console issues.
- Resolving common issues with group management and system settings.
- Collecting and analysing UEM console logs for error identification.
Module twenty: Integration troubleshooting
- Troubleshooting enterprise integrations, including Directory Services.
- Resolving common issues with VMware AirWatch Cloud Connector.
- Directory user and group synchronisation troubleshooting.
- Certificate authority and Workspace ONE Access integration issues.
Module twenty-one: Endpoint troubleshooting
- Tools and resources for device enrollment and connectivity troubleshooting.
- Best practices for resolving compliance policy issues.
- Identifying and troubleshooting profile-related issues.
Module twenty-two: Application troubleshooting
- Scoping questions for troubleshooting application issues.
- Tools for resolving public, internal, and purchased app problems.
Module twenty-three: Unified Access Gateway and edge services troubleshooting
- Architecture and workflow of Unified Access Gateway.
- Troubleshooting Content Gateway and Workspace ONE Tunnel services.
Module twenty-four: Email troubleshooting
- Common email errors and solutions.
- Troubleshooting AirWatch Secure Email Gateway and PowerShell integration.
Module twenty-five: Additional troubleshooting tools
- Empowering administrators and users with the Self-Service Portal.
- Using VMware Workspace ONE Assist for endpoint troubleshooting.
Exams
This course does not include an exam but equips participants for VMware Workspace ONE certification. An exam voucher is available separately.
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