Overview
This course provides IT professionals with in-depth knowledge of managing various platforms using Workspace ONE UEM. Attendees will gain confidence in the capabilities of Workspace ONE UEM and its ability to manage multiple device platforms within a single console. The course focuses on secure endpoint management, provisioning, and optimising the end-user experience across iOS, Android, and Windows.
With a combination of instructor-led training and hands-on labs, learners will explore core UEM components, platform-specific management strategies, security configurations, and app deployment best practices.
Prerequisites
Recommended prerequisites include:
- Omnissa Certified Professional – Workspace (OCPW) certification
- Basic understanding of Workspace ONE UEM (Level 100 knowledge)
Target audience
This course is designed for professionals responsible for endpoint management, including:
- Systems engineers
- Consulting architects
- Microsoft end-user computing specialists
Delegates will learn how to
By the end of this course, learners will be able to:
- Integrate core components of Workspace ONE UEM
- Demonstrate architectural understanding of UEM components and their interaction
- Manage iOS, Android, and Windows devices using Workspace ONE UEM
- Streamline onboarding, enrollment, and provisioning processes for each platform
- Configure Workspace ONE Tunnel to ensure secure corporate access
- Deploy Android Enterprise in work-managed and COPE modes
- Implement multi-user configurations on Windows 11
- Deploy Apps-on-Demand to enhance redundancy and manageability in multi-site enterprises
- Facilitate end-user management for Microsoft Windows users via Dynamic Environment Manager
- Integrate ThinApp to address legacy application challenges
Outline
Introduction to Workspace ONE UEM
- Overview of Workspace ONE UEM and its role in modern endpoint management
- Key benefits of multi-platform device management
- Understanding the UEM architecture and component interactions
Core platform management
- Managing iOS, Android, and Windows devices through Workspace ONE UEM
- Key platform differences and best practices
- Automating onboarding, enrollment, and provisioning
Security and access control
- Configuring Workspace ONE Tunnel for secure access to corporate resources
- Implementing multi-user support on Windows 11
- Compliance policies and security hardening
Application deployment and lifecycle management
- Deploying and managing Apps-on-Demand across multiple locations
- Configuring application policies for different platforms
- Using ThinApp for legacy application support
Advanced UEM capabilities
- Enhancing end-user experience through Dynamic Environment Manager
- Integration with third-party tools and services
- Best practices for enterprise-wide UEM adoption
Exams and assessments
This course does not include a formal exam. However, learners will complete:
- Hands-on labs to reinforce core skills
- Knowledge checks to test understanding of key concepts
Hands-on learning
This course includes:
- Instructor-led training (45% lecture, 55% practical labs)
- Real-world scenarios to apply UEM capabilities in a live environment
- Lab exercises covering device enrollment, policy configurations, and app deployment
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.