Overview
The Workspace ONE UEM Operations course is designed for IT professionals, system administrators, and mobility operations teams responsible for managing and optimising VMware Workspace ONE Unified Endpoint Management (UEM). This course provides hands-on experience in performing day-to-day UEM operations, troubleshooting issues, and implementing best practices for device management across iOS, Android, Windows, and macOS.
With a focus on operational workflows, compliance, and security configurations, participants will develop the expertise required to maintain a robust, secure, and efficient UEM environment.
Prerequisites
Recommended prerequisites include:
- Completion of Workspace ONE UEM Administration
- Familiarity with general IT concepts, including device management, networking, and security
Target audience
This course is designed for professionals responsible for endpoint management, including:
- Systems engineers
- Consulting architects
- Microsoft end-user computing specialists
Delegates will learn how to
By the end of this course, learners will be able to:
- Understand the core components and architecture of Workspace ONE UEM
- Perform day-to-day UEM administrative tasks and operations
- Monitor and troubleshoot issues using Workspace ONE UEM logs and reporting tools
- Optimise device management across iOS, Android, Windows, and macOS platforms
- Manage applications, content, and security policies to ensure compliance and security
- Leverage Workspace ONE UEM analytics and reporting for operational insights
- Implement best practices to enhance security, compliance, and user experience
- Utilise use cases to build and enforce security policies for a production UEM environment
Outline
Introduction to Workspace ONE UEM
- Overview of the Workspace ONE platform and UEM architecture
- Role of UEM in modern endpoint management
Operational tasks and workflows
- Device enrollment and management across multiple platforms
- Application and content distribution best practices
- Policy configuration and compliance enforcement
Monitoring and troubleshooting
- Workspace ONE UEM logs, reports, and dashboards
- Identifying and resolving common device and system issues
- Leveraging Workspace ONE Intelligence for operational insights
Advanced UEM operations
- Managing multi-platform environments (iOS, Android, Windows, macOS)
- Integration with directory services and APIs
- Security and compliance best practices
Optimisation and best practices
- Streamlining device lifecycle management
- Automation and custom workflows to enhance efficiency
- Ensuring a seamless user experience and maintaining operational efficiency
Exams and assessments
This course does not include a formal exam. However, learners will complete:
- Hands-on labs to reinforce core skills
- Knowledge checks to validate learning outcomes
Hands-on learning
This course includes:
- Instructor-led training (45% lecture, 55% practical labs)
- Real-world troubleshooting scenarios
- Lab exercises covering device management, policy enforcement, and security optimisation
Frequently asked questions
How can I create an account on myQA.com?
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.