Certified STAR Manager

This programme is intended for managers and leaders that have or are about to have a team that they lead. The programme includes the foundational knowledge through the STAR® Coach content (modules one to ten).

Target audience

This programme is ideal for:

• Line managers seeking to enhance their leadership and coaching capabilities
• Managers who want to increase productivity and engagement within their teams through structured coaching approaches designed to stretch team capabilities

Upon completion, participants will:

• Master Operational Coaching® techniques for impactful daily interactions and wining valuable time back
• Build skills in active listening, effective feedback, and managing developmental conversations that advance team members’ capabilities
• Confidently manage challenging conversations and 1-to-1s
• Enhance team engagement and drive a collaborative workplace culture
• Empower team members to take ownership of goals and outcomes
• Improve self-awareness, resilience, and situational management

Phase One: Focus on Self

This initial phase covers the principles of Operational Coaching®, beginning with the application of the STAR® coaching model and foundational techniques for self-awareness and self-management as a leader. Learners explore different “helping styles” and build skills in asking powerful questions, active listening, and managing triggers to engage effectively with team members. Each module incorporates interactive activities, quizzes, and reflective logs, allowing participants to apply skills in real-world scenarios.

Phase Two: Focus on Developing Others

In the second phase, participants learn to empower their teams by creating an environment of accountability and engagement. This phase covers advanced skills for providing feedback, handling challenging conversations, setting development goals, and conducting 1-to-1 meetings. Emphasis is placed on structuring developmental conversations and facilitating team accountability. Participants practice these skills in practical missions, supported by quizzes and scenario-based exercises, fostering confidence to lead and support team growth.

Exams and assessments

To achieve the APMG-accredited Certified STAR® Manager, participants must complete all modules, practical missions, and reflective logs, and pass a final assessment with a minimum score of 70%. This certification is a testament to their enhanced management capabilities and ability to use coaching techniques within their teams.