Overview

Agile isn’t just a framework, it’s a mindset. It means adapting to change, learning from mistakes and growing as a team. But leaders often forget this and find it difficult to successfully implement Agile in their organizations.
Changing titles and using the language of Agile is just the start of adopting an agile way of working. It’s more important that the people adopt an agile mindset and this means changing the culture of the organization. Without changing the culture, agile ways of working will never really take hold and the benefits will never truly be realized.
As the Scrum Master, you’re a change agent in your organization. This course will guide you through some of the processes and techniques you can use to fulfil this role.
The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team.
Read more +

Prerequisites

There are no specific pre-requisites to study this course.

Read more +

Objectives

After completing the Managing Conflict in Agile Teams course, you’ll be able to:

  • Define the organizational challenges of agile adoption and describe the Scrum Master’s role in facilitating culture change;
  • Define cognitive bias and the four stages of developing competence, and describe why psychological safety is important;
  • Explain the Scrum Master’s role in using the change model;
  • Describe the importance of working with HR to drive culture change;
  • State the components of the cultural model and its role in assessing an organization’s culture; and
  • Identify what different cultures mean for agile and the transformation process.
Read more +

Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Let's talk

By submitting this form, you agree to QA processing your data in accordance with our Privacy Policy and Terms & Conditions. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.