Overview
EI (emotional intelligence) is more than a buzzword - it’s a proven skill that builds trust, resolves conflicts, underpins transformational leadership and boosts collaboration.
This 90-minute virtual course focuses on two foundational pillars of EI - self-awareness and empathy – exploring what these mean in the workplace and providing practical tools to help learners build their emotional intelligence quotient (EQ), navigating workplace challenges with clarity and confidence.
Prerequisites
There are no prerequisites for attending this course.
Target Audience
This course is designed for anyone looking to develop their EI, whether in leadership, teamwork, or customer-facing roles.
Learning outcomes
By the end of this course, learners will be able to:
- Identify the importance of self-awareness and empathy in workplace communication and relationships
- Apply practical tools - such as reflection and active listening - to enhance emotional intelligence
- Resolve challenging workplace situations (e.g., conflicts, feedback conversations) using EI strategies
What will the course cover?
Fundamentals of Emotional Intelligence
- What EI is
- Why EQ matters
- Assess yourself against key EI competencies
Building Self-Awareness
- Why self-awareness is so important to EI
- Learn about a key tool to develop your emotional self-awareness
Building Social Awareness and Empathy
- Explore the key elements of social awareness and empathy
- Learn how to insert a ‘pause’ to control your gut-level responses
- Learn about a key tool to better manage your emotional state and behaviour in challenging situations
Practical Application
- Apply your new learning to your own EI challenges and realistic scenarios
Exams and assessments
There are no examinations or assessments in this course. Learners will demonstrate their capability through practical application.
Hands-on learning
This course includes:
- Interactive activities
- Group discussions
- Pairs and small-group sessions to practise applying key EI tools
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.