Overview
Unlock Your Leadership Impact with Operational Coaching®
STAR® Coach is the multi-award-winning development programme designed to embed Operational Coaching® skills into your everyday leadership practices. This scientifically proven approach advances traditional management skills and has been cited by the BBC, Forbes, Newsweek, HBR and over 120 other publications, with practitioners now in forty countries.
Accredited by APMG, this flexible online programme offers a blend of interactive modules, real-world missions and reflection exercises, supported by live tutors and participants learn to engage teams, drive productivity, and foster a positive work culture all whilst winning back valuable time. STAR® Coach can be completed in approximately three months with two, weekly 30-minute sessions fitted around your calendar, making it accessible for managers with busy schedules. By applying Notion’s STAR Coaching Model®, managers develop the skills to stop habitual responses and instead use powerful questions to deepen employee engagement and ownership.
Prerequisites
No specific prerequisites are required. This course is suitable for managers and leaders of all levels from any industry, as well as those aspiring to be either.
Target audience
This programme is ideal for:
- Managers responsible for team performance who wish to incorporate coaching into their leadership style
- Leaders aiming to increase engagement and accountability within their teams through Operational Coaching®
Objectives
Upon completion, participants will:
- Develop a coaching mindset to improve team dynamics and engagement
- Learn to ask powerful questions and listen actively to foster self-sufficiency in team members and win valuable time back
- Master the STAR® model to stop reactive responses and engage teams in meaningful, reflective conversations
- Create an environment where employees retain accountability and are motivated to achieve their goals
- Identify areas where adapting your style will yield immediate results
Outline
Modules One to Four: Building the Coaching Foundation
Participants are introduced to some of the precepts underpinning the STAR® model including the neuroscience of why coaching works. Key topics include understanding different helping styles, how people learn, listening actively, and the power of asking insightful questions. Each module is reinforced with workplace missions and reflection logs, encouraging the practical application of skills.
Modules Five to Ten: Applying the STAR® model in the Workplace
These modules focus on integrating coaching skills into everyday interactions. By learning to implement each of the four steps of the STAR® model, learners build confidence in using Operational Coaching® in the flow of work. Learners begin to break down habitual behaviours and understand where a different approach can lead to better outcomes. Through a series of Learn–Do–Review cycles, participants gain confidence in using the model to enable team members and improve performance.
Exams and assessments
To earn APMG’s STAR® Coach Certificate, participants must complete all ten modules, complete workplace missions, and demonstrate coaching skills accomplished in their reflective logs. As an APMG-accredited certification, this award is a valuable credential for managers committed to enhancing team productivity through coaching techniques. It can also enhance management and leadership effectiveness and the application of technical skills developed in a range of other important certifications including project, agile and change management.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.