QA apprenticeship complaints policy

QA is dedicated to providing excellence in service to our customers, both employers and apprentices. We recognise that efficient complaints management will help us with service improvements and changes that positively impact our clients and learners.

A complaint can be raised by anyone. For the purposes of someone wishing to complain, a complaint is defined as an expression of dissatisfaction by one or more learners about a certain action, or lack of action, taken by QA, or about the standard of service provided by QA.

To ensure that complaints are wholly understood and investigations can be undertaken fully, all complainants are required to complete a formal complaint form which should be sent to qaacomplaints@qa.com. All complaints are managed in adherence to the QAA Complaints Policy.